The Dogworks - Clever Dog Training Solutions

Terms & Conditions

Terms and Conditions

1. By a) enrolling a dog with The Dogworks,  b) using our dog day care and/or our dog walking services,  c) agreeing to a tour of our facilities you confirm that you have read and agreed to these terms and conditions, including the payment and cancellation policy.

2. Before any service commences, there will be an initial consultation meeting. A client personal details form for your pet will be created and kept by The Dogworks. A signature will be required from the client before any service will commence.
Fees are stated and agreed on during your initial consultation.  

3. You are responsible for supplying a suitable secure dog collar and lead for your dog’s time with The Dogworks. When using our facilities, your dog must be put on said lead before exiting your vehicle in the car park and must remain so throughout the handover. We would advise a harness in the interest of the safety of your dog, particularly if your dog is nervous or timid.

4. If you need to drop off or collect your dog either before or after our opening hours an additional charge will apply and you will be required to arrange this in advance.

5. All pets under the care and supervision of The Dogworks are required to be in good general health and vaccinations must be up to date – you will be required to complete an online registration form with up to date details of emergency contacts, vaccinations, microchip, allergies, behaviour etc. Vaccinations must include Canine Distemper, Infectious Canine Hepatitis, Leptospirosis, and Canine Parvovirus. Kennel cough is advised but currently not essential. Proof of this will be required at your initial consultation.
As of April 2016 your dog must be microchipped and registered with Petlog or similar, and wear a collar and tag with current contact information.

6.  The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming and de-fleaing. Proof of vaccination records will be required at the time of initial consultation.

7. The Dogworks may act in the Client’s absence as guardian of their dog and may perform or take any action which they deem necessary in order to protect and keep in good health the Client’s dog.

7.1. In the case of an emergency, The Dogworks will contact you on the given emergency number/s as soon as possible to discuss the situation. If you are un-contactable and veterinary attention is required, we reserve the right to prioritise the needs of your pet and will take your pet to the veterinary practice designated in our client personal details form. In the event of a life- threatening situation, we will take your pet to the closest veterinary practice to our location.  The  Client will take responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, or sickness caused to or by their dog and will pay any such costs or expenses on demand. 

8.  Dogs must be sociable with other dogs and people. If your dog is not able to be walked with other dogs, or requires individual attention please tell us in advance and your dog can be walked on its own.
As the pet owner, you must disclose any behaviour or health problems which may make the dog unsuitable for walking or daycare, including, antisocial behaviour or aggression, during the initial consultation. We have a zero tolerance policy when it comes to aggressive behaviour. We cannot accept dogs with the following issues: constant barking, resource guarding, marking, or any history of escaping.

8.1. Failure on the part of you/the owner to disclose any matter which might render the dog unsuitable for dog walking or daycare will be deemed a fundamental breach of our agreement and services will be terminated.  Payment must be made for the full booking regardless of the time spent with us.

9. For safety reasons and for the wellbeing of your dog and the dogs in the group, no more than 4 dogs will be walked together at any one time, unless dogs are from the same household.
All dogs will remain on a lead unless we are confident in the dog’s recall and a prior agreement has been reached and written permission has been received from you the owner.

9.1 DOG WALKING ONLY - Walks will last for approximately 1 hour starting from the beginning of the walk, unless otherwise arranged.  We reserve the right to alter the walking time should we deem necessary and in the best interests of the safety of your dog (e.g. weather conditions, injury, age of dog etc.) Puppies under the age of 9 months will only be walked for a maximum of 45 minutes, dependant on age and size. 
9.2 We reserve the right to reduce the duration of a walk in extreme heat where the animal's welfare may be at risk. However the agreed length of the walk will be carried out as a visit in cooler conditions. The client will be notified at the time of the walk if this occurs.

10. The Dogworks will provide a clean and safe environment with professional, qualified carers to look after your dog. Please be aware that with a day care service and the interaction of dogs and strange people there are certain risks involved.

11. Bitches in season will not be accepted for either walking or daycare. If you think your bitch is coming into season please inform us immediately. We reserve the right to suspend your dog’s day care for up to three weeks.
Entire males will only be accepted after initial consultation and we reserve the right to terminate any services if any signs of aggression or behavioural issues are shown. 

12. No information regarding the client or animal will be released to anyone outside of The Dogworks.  We respect the privacy and safety of all our clients and their pets.
All keys and personal information about the owners and pets will be kept in a secure place, with keys being locked separately in a safety box. 

13. The Client’s dog may be transported with other dogs in a Dogworks vehicle. The Client agrees that The Dogworks cannot be held liable for death or injury to their dog in the event of a motor vehicle accident.

14. The Dogworks will make every effort to continue normal service and all pre-booked pet care in adverse weather conditions. We do however not expect our pet carers to put their lives at risk to attend to pet bookings in very extreme weather conditions. We will notify you in cases where we are unable to reach your pet.

15. The Dogworks may hold in possession the keys to the Client’s home and the Client is responsible for making arrangements with its own insurers with this regard. If we are unable to gain access to your pet on scheduled days, depending on circumstance, service may still be chargeable.


16. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice. Time for payment shall be of the essence of the Contract. The preferred method of payment is collection by bank transfer.  Cheques or cash are not accepted, however The Dogworks may add an administration fee of 2.5% to invoices not collected by bank transfer. If the Client fails to make any payment due to The Dogworks under the Contract by the due date for payment, then the Client shall pay a surcharge of 10% per week on the overdue amount. This surcharge will continue to accrue on a weekly basis from the due date until actual payment of the overdue amount. Full payment details are included on the invoice.

17. The Dogworks reserves the right to suspend provision of services if the Client has failed to pay any sums due by the relevant payment date

18. Free collection and drop off is included within Kilwinning (with a KA13 postcode), a small charge will be added for any pick up and collection outside of this area and will be discussed at time of consultation.

19. If you collect your dog before the confirmed end date and time of their stay you will not receive a refund or partial refund

20. If the Client wishes to cancel any services, they must provide notice as soon as possible to The Dogworks and the following cancellation charges shall apply:
• 100% of the value of the booking if cancellation occurs less than 24 hours prior to the start of the provision of Services at the agreed time
• 50% of the value of the booking if cancellation occurs between 24 and 48 hours of the start of the provision of Services at the agreed time

21. The Dogworks reserves the right to amend or change any of the enclosed terms and conditions at any time.  We also reserve the right to decline or terminate a booking at any time.  


he Dogworks is fully committed to protecting and respecting your privacy.
This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Dogworks

We may collect and process the following data about you:
Information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site or requesting further services. We may also ask you for information if you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Please note that our advertisers may also use cookies, over which we have no control.


We keep and store your data in the UK. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us in the relevant box situated on the sign up page.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If [] or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of The Dogworks, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]